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Find answers to common questions about our products, services, and policies.
Information
The ScanSense AI Scanning Pen is a smart device that instantly answers questions, translates in real time, and scans text. It has a large HD screen, Wi-Fi, offline translation for 60+ languages, a built-in camera, Bluetooth, music playback, file storage, and voice recording.
Your ScanSense Pen comes with 2,500 AI credits/uses. Adding more credits is extremely affordable, but rest assured—the free credits included with your pen will last a very long time!
Yes! The pen has a text-to-speech function that reads scanned text aloud, making it a great tool for those with reading difficulties.
We offer a 30-day return policy—if you’re not satisfied with your ScanSense, you can return it for a full refund, excluding shipping fees.
Orders are typically shipped by the next business day. However, during periods of high demand, processing may take 2-3 business days. If you preordered the ScanSense Pen, please allow additional time for delivery.
Yes! You can ask our AI questions using voice recording instead of scanning. This feature is perfect for custom requests, such as shortening answers, simplifying explanations, or asking anything that isn’t written down on paper.
While some features, like online search and AI assistance, require Wi-Fi (or mobile hotspot), ScanSense also supports offline translation for 60+ languages and can scan text without an internet connection.
You can reach out to our customer support team through our website or email info@scansensepengpt.com for assistance with troubleshooting and inquiries.
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order & Returns
We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Specify who pays for return shipping, e.g., customer, seller
